FAQ
Where are your clothes made?
Every Dibo Bodi piece is designed in our Melbourne studio and released in small, limited drops. We never mass produce, so once a style sells out it usually won't be back.
How long will it take to get my order?
We pack orders 5 days a week. Most orders leave us within 3 to 5 business days, unless they're on preorder, and it can take a little longer around Christmas or a new drop. Australian deliveries take 1 to 5 business days, and the UK and US take 4 to 9 business days. You'll get a tracking email as soon as your order ships.
Can I pay in USD? What currencies do you accept?
Yes. We accept USD, CAD, GBP, EUR, AUD, NZD and a number of other currencies. Your location sets the currency automatically, for example US customers see prices in USD at dibobodi.com/en-us.
Do you ship overseas?
Yes, we've shipped to more than 40 countries. See where we ship for more details.
How do I pay?
We accept major cards, Google Pay, Shop Pay and PayPal online. At our studio we accept card and cash.
Do I need to pay customs duty?
Where duties apply, they are the customer's responsibility. Please use an email address you check, as your local customs agency may contact you before releasing your parcel.
Why do you ask for my email address?
We use it for shipping updates and order queries. Some orders are flagged by our fraud checks and may be refunded if we can't reach you. Customs may also email you before releasing a parcel, and unanswered requests can lead to a return to sender. In that case we refund the product but not the shipping cost.
How do I find my size?
Most of our pieces have an adjustable lace-up back. Check our size guide, and if you're between sizes email hello@dibobodi.com and we'll help.
How do I lace up the back?
Lace-up pieces arrive with ribbon or cord threaded through the back. Lace the top and bottom towards the middle like a shoelace, pull the ends to tighten, then tie in a bow. Watch our lacing video for a quick demo.
Do you do returns or exchanges?
Yes, within 14 days of delivery for full-price items in original condition. Clearance items are final sale. See our returns and refunds policy for the full details.
How do exchanges work?
Email hello@dibobodi.com to get your return approved, then send the item back. Within Australia, add Exchange Shipping to your cart so we can send your new size by express. For international exchanges, email us and we'll arrange shipping.
I forgot to add shipping to my order. What do I do?
Within Australia, add Exchange Shipping to your cart and email us your original order number. For international orders, email hello@dibobodi.com.
Can I cancel my order?
Yes, up until it ships. After that it will need to be returned before we can process a refund. Email hello@dibobodi.com as soon as possible.
What if I received the wrong item?
Email hello@dibobodi.com straight away with your order number and we'll sort it out.
What if I need my order by a certain date?
Email us your order number as soon as you've ordered and we'll do our best to prioritise it. If you're unsure whether it will arrive in time, email us before ordering.
Do you do custom orders?
Sorry, we don't offer customisation.
Do you sell your patterns?
No. Our patterns are our intellectual property.
Can I visit your studio?
Yes, by appointment. Our design studio is at Hawthorn Square, Level 1, Suite E, 104 Burwood Road, Hawthorn VIC 3122, and is open for pick ups 9:30am to 5pm on weekdays. Email us to book.
How do I contact you?
Email hello@dibobodi.com. We reply within 1 business day. We get a lot of social media messages, so email is the best way to reach us, and we usually can't answer the phone.